Role of the Business Systems Analyst

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As product owner and lead business systems analyst for Epsilon, Anthony Freddura builds on more than 13 years of relevant experience. Anthony Freddura comes to his role following service as senior business systems analyst for the MultiPlan health care organization and has led as principal analyst for Fidelity Investments.

As the position title indicates, the business systems analyst exists where the duties of a business analyst and a systems analyst intersect. Traditionally, a business analyst works with a company to assess and work towards organizational needs, while a systems analyst performs highly specialized work on a company’s information technology systems. The business systems analyst maintains a similar focus on technical systems, yet his or her role focuses more on using these systems to meet the organization’s strategic needs.

The business systems analyst must have a comprehensive understanding of the technological resources available to an organization. He or she must be familiar with software applications that address human resources, finance, and other operational needs and must be able to use this technology to move the business forward. Job functions often involve assessment of a business need and the creation of a technology-based solution that he or she then implements with the help of a personnel support team.


The Role of a Business Systems Analyst By Anthony Freddura

In today’s business world, a business systems analyst combines a working knowledge of information technology principles and of business processes to ensure that a business runs smoothly and efficiently as possible in all departments. The role requires that the analyst take the needs of employees, clients, company stakeholders or shareholders, and the market all into consideration.

Among a business systems analyst’s many responsibilities are the following:

– ‘Big-picture planning’: Basically, ensuring that a company stays on track to meeting its stated goals. An analyst looks for problems, or things that might be potential problems, in systems and technology. Inefficient data storage, for example, could hamper a business’s future growth.
Examination of policies and processes: Here, the analyst looks at the intricate systems that govern how each aspect of a business runs. All of the departments of a business should store data in the same way, and if they do not, the business might not be running as efficiently as it could.
Design of improved policies and processes: After identifying limiting behaviors, the analyst suggests more efficient systems, like a unified data management system.

About Anthony Freddura:

Anthony Freddura has been working in business systems, IT, and quality analysis roles since 1995. Today, Freddura serves as a senior-level Business Systems Analyst with Waltham, Massachusetts-based MultiPlan, Inc.