The Role of a Business Systems Analyst By Anthony Freddura

In today’s business world, a business systems analyst combines a working knowledge of information technology principles and of business processes to ensure that a business runs smoothly and efficiently as possible in all departments. The role requires that the analyst take the needs of employees, clients, company stakeholders or shareholders, and the market all into consideration.

Among a business systems analyst’s many responsibilities are the following:

– ‘Big-picture planning’: Basically, ensuring that a company stays on track to meeting its stated goals. An analyst looks for problems, or things that might be potential problems, in systems and technology. Inefficient data storage, for example, could hamper a business’s future growth.
Examination of policies and processes: Here, the analyst looks at the intricate systems that govern how each aspect of a business runs. All of the departments of a business should store data in the same way, and if they do not, the business might not be running as efficiently as it could.
Design of improved policies and processes: After identifying limiting behaviors, the analyst suggests more efficient systems, like a unified data management system.

About Anthony Freddura:

Anthony Freddura has been working in business systems, IT, and quality analysis roles since 1995. Today, Freddura serves as a senior-level Business Systems Analyst with Waltham, Massachusetts-based MultiPlan, Inc.


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Anthony Freddura has developed his skills as a Project Manager and Business Systems Analyst with 15 years immersed in various software projects. From 1990 until 1994, Anthony Freddura studied at Stonehill College, located in North Easton, Massachusetts, and earned his Bachelor of Science in Business Administration and Marketing with a minor in History. Through the late 1990s, Anthony Freddura worked a series of Systems Quality Analyst jobs in Boston, Massachusetts. Anthony Freddura’s first position found him at Brown Brothers Harriman & Co., where he served as the primary Analyst for a client/server transaction processing system. In 1998, Anthony Freddura joined Pioneer Group, Inc. to work as a Business Systems Analyst. For this job, Anthony Freddura documented business requirements, analyzed business functions, and coordinated file transfers to AS/400. In 2000, Anthony Freddura brought his computer skills to the Bay Area and Silicon Valley to participate in the tech boom. At Robertson Stephens Inc., Anthony Freddura took on a leadership roll as a Project Manager. Anthony Freddura then enjoyed a series of contract positions at companies such as Cisco and Hewlett-Packard Development Company, L.P. From 2004 through 2007, Anthony Freddura worked as a Business Systems Analyst at Genentech, Inc. Anthony Freddura moved back to Massachusetts in 2007 to take on several Systems Analyst positions at companies such as Fidelity Investments; Fresenius Medical Care Holdings, Inc.; and Iron Mountain Incorporated. Currently, Anthony Freddura holds the position of Senior Business Systems Analyst at MultiPlan Inc. in Waltham. Outside of work, Anthony Freddura serves his community by providing guitar accompaniment for The Worship Arts Ministry at Grace Chapel in Lexington, Massachusetts. Anthony Freddura has participated in the nutrition program SoulFood in Boston, which targets undernourishment in the homeless population. In his spare time, Anthony Freddura also enjoys creative writing and reading.